Custom Wood Furniture FAQ
Q: Do you build chairs?
A: No, we do not build chairs.
Q: What type of finish do you use to protect each piece?
A: We use 2 types of high-quality finish. One is a conversion varnish and the other is lacquer.
Q: Do you deliver?
A: Yes, we deliver.
Q: Do you make tables with leaf inserts?
A: No, we only make tables with one-piece tops.
Q: Do you offer any warranties?
A: Yes, we offer a 1 year workmanship warranty that does not include abuse.
Q: Do you sell table legs?
A: No, we don’t
Q: Do you use reclaimed wood?
A: No, everything is built from virgin kiln-dried material.
Q: Do you install barn doors?
A: Yes, we actually prefer to install them ourselves to make sure the track is installed exactly where it needs to be.
Q: Do you repair or refinish furniture?
A: We can do minor repairs and some refinishing. Ask us – it just depends on the piece.
Q: Do you make exterior doors?
A: No, we only make interior barn doors.
Q: Do you sell barn door hardware without the door?
A: No, we only provide hardware with doors we have built.
Ultimately, we strive for each of our customers to be 100% satisfied with their pieces and the service they’ve received from us.
Our Process
1. First we talk to the customer to see what their need is.
Then if possible we give a rough estimate via text or email. From that point, if the customer is still interested, we set up a day and time to come out for an in-person consultation.
2. Then we take a 25% deposit
… and put them on the schedule based on the time the deposit is placed.
3. Next, we take the customer’s vision
… and make it a reality. This step gives us immense satisfaction
4. Finally, we deliver the piece
… and install it if needed. It’s always refreshing to see the anticipation and excitement on each customer’s face when we deliver their custom pieces.
Need handcrafted, quality wood furniture for your home?
Let us handle your custom wood project! Call (423) 667-2211 or e-mail ryan@ducwoodworks.com for more information.
If you are in need of immediate assistance please call (423) 667-2211.