Custom Wood Furniture FAQ
Q: Do you build chairs?
A: No, we do not build chairs.
Q: What type of finish do you use to protect each piece?
A: We use 2 types of high-quality finish. One is a conversion varnish and the other is lacquer.
Q: Do you deliver?
A: Yes, we deliver.
Q: Do you make tables with leaf inserts?
A: No, we only make tables with one-piece tops.
Q: Do you offer any warranties?
A: Yes, we offer a 1 year workmanship warranty that does not include abuse.
Q: Do you sell table legs?
A: No, we don’t
Q: Do you use reclaimed wood?
A: No, everything is built from virgin kiln-dried material.
Q: Do you install barn doors?
A: Yes, we actually prefer to install them ourselves to make sure the track is installed exactly where it needs to be.
Q: Do you repair or refinish furniture?
A: We can do minor repairs and some refinishing. Ask us – it just depends on the piece.
Q: Do you make exterior doors?
A: No, we only make interior barn doors.
Q: Do you sell barn door hardware without the door?
A: No, we only provide hardware with doors we have built.
Ultimately, we strive for each of our customers to be 100% satisfied with their pieces and the service they’ve received from us.
1. First we talk to the customer to see what their need is.
Then if possible we give a rough estimate via text or email. From that point, if the customer is still interested, we set up a day and time to come out for an in-person consultation.
2. Then we take a 25% deposit
… and put them on the schedule based on the time the deposit is placed.
3. Next, we take the customer’s vision
… and make it a reality. This step gives us immense satisfaction
4. Finally, we deliver the piece
… and install it if needed. It’s always refreshing to see the anticipation and excitement on each customer’s face when we deliver their custom pieces.